Skip to main content

We value your privacy

This website uses cookies to ensure you get the best experience on our website.


These are our standard corporate prices, the prices you are offered may differ slightly according to our acceptance policy.

Account Fees
Monthly Fees £0.00
Extra IBAN Order £5.00
Extra IBAN Monthly Fee £4.99
Dormancy - No Activity 1 Year £5.00
E.A.C Fee (Within 6 Months) £100.00
Recall Fee £150.00
Paper Statement Fee £10.00
Transaction Fees
Wire Deposit £25.00
Wire Transfer £25.00
SEPA Out £0.20
Instant SEPA Out £0.20
UK BACS Out £0.20
UK FPS In £0.20
UK FPS Out £0.20
SWIFT In £25.00
SWIFT Out £25.00
FX Margin 1.50%
FX Min Fee £10.00
Card Fees
Card Fees £0.00
Card Order £4.95
Card Re-order £4.95
PIN Re-order £1.00
ATM Fee £2.00
FX Fee 2.99%
Chargeback Fee £35.00
Urgent Card Re-order Fee £99.00
Card Dormancy Fee £2.99

Fido Limited Terms and Conditions

1. Details of the e-Money Issuer


FIDO FINANCE LTD hereafter referred to as “FIDO”, “We” or “Us”

Company number 09385075

Registered and Trading office address: IT Centre, Innovation Way, Heslington, York, England, YO10 5NP

Contact Email Address: [email protected]

Contact Tel Number: +44 (0) 20 8039 4347

FCA Registration Number: 933587

1.2 - EUR Accounts

For the availability of EUR accounts we work with Transactive Ltd as our IBAN provider, registered in Lithuania. Regulatory required safeguarding is done with the Lithuanian Central Bank.

Transactive Ltd is a Licensed Electronic Money Institution supervised by the Central Bank of the Republic of Lithuania (license) and is a wholly owned subsidiary of Transactive Systems Ltd. Registered # 304705758. Registered office: Transactive Systems UAB, Ulonų Str. 2, LT–08245 Vilnius, Lithuania. LEI code 98450077475GDA053A75

Authorised by the Financial Conduct Authority as an Electronic Money Institution: Reference number 900819. Limited company registered in England and Wales: Registered # 10637040. Registered Office: Transactive Systems Ltd, The Grange Barn, Pikes End, Pinner, London, HA5 2EX

2. Details of the Electronic Money Holder


Hereafter referred to as the “client” or “you”.

Clients are businesses who wish to have an e-wallet with FIDO.

These businesses will be either:

  • Clients of FIDO who choose to settle the funds acquired through card transactions directly to the e-wallet provided by FIDO; or

  • Clients who fund the e-wallet directly from their own account; or

  • A combination of the 2

3. Details of the payment service(s) to be provided


FIDO will issue Electronic Money to clients described in clause 2.1. Electronic Money will be issued immediately upon receipt of money from the Client. Fees apply/


FIDO will issue Electronic Money to clients described in clause 2.1. Electronic Money will be issued immediately upon receipt of funds into the designated FIDO safeguarding account.


Electronic Money will be issued and represented in the e-wallet.


Clients can redeem Electronic Money at any time by requesting a credit transfer payment. A credit transfer request will be considered received by FIDO when it has passed the verification procedure outlined in clauses 4 & 5. A credit transfer request will be processed subject to there being sufficient Electronic money Issued at the time of the transaction.


Clients will not earn interest on any amount held in the FIDO e-money account.


FIDO has the right to reject any payment order if it suspects fraudulent activity, connection to financial crime or any other activity that may bring risk to FIDO.

4. Transmission of information


All information relating to the issuing of Electronic Money and related payment services must be provided to FIDO using the appropriate channels, also provided by FIDO.


FIDO will only accept information provided via the secure online portal facility, which will be set up as and when requested.


Clients will require online access and/or a mobile phone to receive the online portal security credentials, which will be provided by FIDO as and when required.


All credit transfer requests orders are verified via Secure Online Portal.


The Client has the right to request a copy of these terms at any point throughout the relationship in a durable medium via post.


KYC: We require evidence of who you are and your address for our KYC procedures. We may ask the Account holder or the Business to provide some documentary evidence to prove this and/or we may carry out checks on you electronically. The files of credit reference agencies may be searched to assist in the identity verification process. This is not a credit search and does not have a detrimental effect on an individual’s credit score/rating or influence an individual’s ability to obtain or raise credit. The credit reference agency will keep a record of any search and this will show as a ‘soft footprint’ on your credit record to alert you that a search was conducted.

5. Safeguards


The Client is able to view balance information, transaction history and instruct credit transfers on their e-wallet via the Secure Online Portal provided by FIDO.


The Client will be provided with security credentials that are required to access the Portal and instruct credit transfers. The Client is responsible for the safety of these credentials and should not share them with anyone.


The Security Credentials will comprise the following:

  • A password, which will be set by the Client; and

  • an authentication code, which will be sent to the Client’s email or mobile number


Where the Client has purposely disclosed the Security Credentials to a third party, they will be held liable for any adverse incident that arises as a result.


Should the Client become aware of a compromise in the Security Credentials, they must contact FIDO immediately via the contact details listed in section 1.1


The Client can redeem Electronic Money using the debit card that will be issued to the Client by FIDO.


We recommend that you check your Available Balance in your Account regularly. We also recommend and instruct you to go thoroughly over all the Transactions on a regular basis. You can do this by accessing the secure online portal


The Client can redeem Electronic Money by accessing their secure online portal and requesting a credit transfer to a nominated bank account. All credit transfers are subject to currency cut off times and there being sufficient balance in the e-wallet.


The Client can make use of Third-Party Account Information Service Provider to view balance and transaction history.


Funds in the Account: Only the Business can add money to the Account. We reserve the right to suspend or terminate the right add money to the Account at any time without notice. The Business solely owns the funds representing the Available Balance and is the beneficial owner of these funds.

6. Corrective Measures


In instances where the Client suspects a fraud has occurred, they must inform FIDO as soon as is practical. Upon notification of the suspected fraud, FIDO will investigate the matter immediately.


Notification can be made remotely, via phone or email using the contact details provided in section 1.1.


Where FIDO suspects or knows that a fraud has occurred on an Client’s account, they will suspend all future payments and contact the Client for further analysis.


FIDO will not process future payments until the reasons surrounding the fraud have been identified and mitigated.


Liability for fraud will be dependent on the circumstances (see clause 10).

7. Client Responsibilities


The Client is responsible for the accuracy of the credit transfer request provided to FIDO.


The Client will provide all required information in line with the Payment Service Regulations 2017 and The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017.


Transaction refunds: As soon as you become aware of any loss, theft, misappropriation or unauthorised use of your account information, you must immediately notify us using the contact details set out in section 1.1.


If you believe you did not authorise a particular Transaction or that a Transaction was incorrectly carried out, in order to get a refund you must contact us as soon as you notice the problem using the contact details set out in section 1.1, and in any case no later than 13 months after the amount of the Transaction has been deducted from your Account.


If, for any reason, a Transaction is processed and the Transaction amount exceeds the Available Balance, the Business must repay us the amount of such excess immediately and we will be entitled to stop any existing or subsequent Transactions from proceeding.

8. FIDO Responsibilities


FIDO will be fully contactable at all times.


FIDO is responsible for processing credit transfer requests as per the Client’s instruction.


FIDO is responsible for sending a payment notification to the Client once a credit transfer request has been processed.


FIDO is responsible for adhering to all laws it is subject to.


In the event of an unauthorised, or incorrectly processed transaction we will refund the transaction and any associated Transaction fees and charges payable under these Terms.

This refund shall be made as soon as practicable and in any event no later than the end of the business day following the day on which we become aware of the unauthorised Transaction, unless we have reasonable grounds to suspect fraudulent behaviour and notify the appropriate authorities. If we become aware of the unauthorised Transaction on a non-business day or after 4:30 pm on a business day, we will be deemed to have only become aware of the unauthorised Transaction at the beginning of the next business day.

9. Liability of the Client


The Client agrees to indemnify and keep indemnified, defend and hold harmless FIDO from and against all actions, proceedings, costs, claims, demands, charges, expenses (including legal expenses), liabilities, fines (including Assessments), levies, losses and damages, whether arising in tort, contract or common law, which FIDO may suffer or incur in relation to, arising out of or in consequence of or in connection with:

      1. The Client’s non-compliance or breach of the Contract, the Rules, the Operating Instructions, or Applicable Laws;

      2. any other claim brought against FIDO arising from any aspect of its relationship with the Client (including in connection with any security breach, compromise, theft of Data committed by the Client whether such security breach, compromise or theft of Data was within or outside their control);

      3. any product or service sold or offered for sale by the Client and/or any other arrangements between the Client and its customer whether or not relating to a transaction;

the enforcement or attempted enforcement of the contract by FIDO (which includes the recovery or attempted recovery of any sum owing to FIDO under the contract) including the protection of its interests in connection with any aspect of the relationship with the Client (including the cost of any third parties nominated by FIDO or instructed by FIDO for this purpose).


For the avoidance of doubt, if a claim is brought against FIDO by any other third party in relation to action(s) committed by the Client, FIDO shall be entitled to settle or otherwise deal with it at its sole discretion.


If the Client is a partnership, each partner shall be jointly and severally liable under the contract.


You will be liable for all losses incurred in respect of an unauthorised Transaction if you have acted fraudulently or have intentionally or with gross negligence failed to: (a) look after security credentials and the debit card issued to you in accordance with these Terms; or (b) notify us of the problem in accordance with section 7.


If you believe that someone else knows the Account, or online security details, you should contact us without undue delay.

10. Liability of FIDO


FIDO shall only have liability for any proven direct losses or damage which the Client suffers or incurs as a direct result of its negligence or breach of its obligations under these Terms and Conditions, save and to the extent that such a breach is caused or contributed by the Client.


If the Client believes that a remittance has been made to an account without proper authorisation in accordance with the provisions of clause 5, FIDO will refund the amount of the unauthorised remittance provided that the Client notify it without undue delay. FIDO will not be obliged to refund the unauthorised remittance if the Client notify it more than 13 months from the date that FIDO made the relevant remittance. FIDO shall be entitled to investigate the claim that the remittance was unauthorised and, if FIDO can establish that it was in fact authorised by the Client, FIDO may take steps to recover the amount refunded under this clause. FIDO shall not be liable for any losses incurred in respect of an unauthorised remittance where the Client has acted fraudulently or with gross negligence has failed to maintain the security of its systems or Security Credentials.


FIDO shall not be liable to the Client in contract, tort (including negligence or breach of statutory duty) or otherwise for:

  1. any loss of business, loss of reputation, loss of data and loss of opportunity including loss of profits; or

  2. any indirect, special or consequential loss or damage howsoever caused arising out of, or in connection with, any supply, failure to supply or delay in supplying the services or otherwise in connection with the contract.


Total liability to the Client for failure to perform obligations under the contract (whether arising in contract, tort or otherwise) or as otherwise in connection with or related to the contract shall be limited to:

  1. the Service Charge paid to FIDO in the twelve months prior to the date of the first event giving rise to any relevant liability; or

  2. where the date of the first event giving rise to any relevant claim arises during the period of 12 months commencing on the Operative Date, the total amount of Service Charges which have been paid in such period together with an amount equal to the Service Charge which would be reasonably likely to be payable (having regard to matters such as the amount of Service Charge which has been paid or are payable, market conditions and general patterns of trading and assuming that the Contract would remain in full force and effect) for the remainder of such 12 month period.


Without prejudice to either party's rights to terminate the contract, the Client’s sole remedy at law, in equity or otherwise in respect of any claim against FIDO shall be limited to damages.


The Client acknowledges and agrees that, given the nature of the services, the availability to the Client of suitable alternative services (including payment methods for your customers) and their ability to choose other providers of similar services before entering into the Contract, the limitations on liability contained in this clause are reasonable in all the circumstances and that the Fees have been calculated taking into account such limitations (which would be higher but for such limitations) and accordingly the Client have accepted the risk of any losses which the Client may suffer because of the limitation on our liability under this clause.


Nothing in these terms and conditions shall operate to exclude or restrict FIDO’s liability for fraud or deceit or for death or personal injury resulting from its negligence.


FIDO shall have no liability to the Client in relation to any decision of any regulator or scheme, save if and to the extent that such decision is made as a direct result of its negligence or any breach of the contract by FIDO.


If we are liable for an incorrectly executed Transaction, we will immediately refund you the amount of the incorrectly executed Transaction together with and any associated Transaction fees and charges payable under these Terms. Depending on the circumstances, we may require you to complete a dispute declaration form relating to the incorrectly executed Transaction. We may conduct an investigation either before or after any refund has been determined or made. We will let you know as soon as possible the outcome of any such investigation.

11. Term and Termination


The Contract shall commence upon the Operative Date and shall continue in force until terminated by the Client with one month’s written notice or by FIDO with two months written notice.


FIDO shall be entitled to terminate the Contract at any time with immediate effect by providing written notice to the Client as a result of any of the following events ("Events of Default"):

  1. breach the provisions of the contract and either:

    1. that breach is incapable of remedy; or

    2. the Client fails to remedy the breach or non-compliance within 21 days of the date of FIDO’s notice requiring remedial action;

  1. FIDO considers (in its reasonable discretion) that the total value of refunds represents an unusually high risk to FIDO

  2. The Client fails to comply with any laws or regulations it is subject to.

  3. The Client becomes, or FIDO reasonably believes that it will become, insolvent or similar arrangements with creditors or any step is taken for liquidation, winding-up, bankruptcy, receivership, administration or dissolution (or anything analogous to the foregoing occurs in any jurisdiction);

  4. Anything happens to the Client, that FIDO, at its discretion, believes:

  1. may affect the Clients ability or willingness to meet their obligations under the contract;

  2. may or does give rise to fraud or any other criminal activity;

  3. may damage the reputation or be detrimental to the business of the schemes or FIDO;

  4. may or do give rise to increased risk of liability or loss for FIDO;

  1. FIDO is required or requested to do so the schemes or competent regulatory authority or by reason of the Rules or any Applicable Laws that apply

  2. FIDO discovers that the Client has provided false or misleading information in documents.


The Client shall be entitled to terminate the contract at any time with immediate effect by written notice to FIDO if they are in material breach of any of the provisions of the contract and either:

  1. that breach is incapable of remedy; or

  2. FIDO fails to remedy the breach within 21 days of the date of the notice stating the existence and nature of the breach.

12. Consequences of Termination


The termination of the contract shall not result in the extinction of either party’s obligation to pay any outstanding balance to each other.


Should any charges arise thereafter, FIDO shall bill the Client and they shall promptly pay such charges.

13. Force Majeure


Neither Party shall be liable to the other or be deemed to be in breach of this Agreement by reason of any delay in performing, or any failure to perform any of its obligations, if the delay or failure was due to any cause beyond the party’s reasonable control including (without limitation) flood, fire, acts of terrorism, civil disturbance, acts of any government or authority, revocation of any licence or consent, default of any supplier or sub-contractor, failure of any power supply, theft, malicious damage, strike lock-out or industrial action, or the failure of any machine computer data processing system or communication link or by any other circumstance whatever beyond its reasonable control. However, FIDO will use reasonable efforts, under the circumstances, to notify the Client and to resume performance as soon as possible.

14. Data Protection


FIDO shall adhere to all UK Data Protection Laws at all times.

15. Financial Crime


FIDO shall adhere to all UK Financial Crime Prevention Laws at all times.

16. Fees and Charges


In return for FIDO providing the Services, the Client agrees to pay the fees set out in the schedule of fees and charges.

17. Changes to these Terms


We reserve the right to amend these Terms for any reason

18. Governing Law and Jurisdiction


The contract and any matter arising from or in connection with it shall be governed by and construed in accordance with English law.


The English courts shall have exclusive jurisdiction over any claim or matter arising from or in connection with the contract, or the legal relationships established by or in connection with it. FIDO may also bring proceedings against the Client in connection with the contract at the place of their registered office.

19. Complaints



If you would like to make a complaint relating to these Terms, please contact us via email at [email protected], so we can resolve the issue.

You may need to provide us with the necessary information for us to investigate and resolve the complaint as quickly as possible.

We will endeavour to handle your complaint fairly and quickly, however, if you are not satisfied with the outcome, you may contact the Financial Ombudsman Service at Exchange Tower, London E14 9SR; telephone: 0800 023 4567 or 0300 123 9 123; website:; and e-mail: [email protected]

We are a “trader” and “online trader” for the purposes of the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 (“ADR Law”). The Financial Ombudsman Service is the only “ADR entity” we are legally obliged and committed to use in order to resolve disputes with consumers for the purposes of the ADR Law. We do not agree to resolve disputes with consumers using any other ADR entity or similar entity.

The European Commission’s online dispute resolution (“ODR”) platform can be found at The ODR platform can be used to resolve disputes between us and consumers.